Domestic Returns
Please go to https://amo-denim.loopreturns.com to start your return process and receive a pre-paid return label.
Returns must be received within 15 days from the delivery date for a refund back to your original form of payment. Returns that are received within 30 days of the delivery date are only eligible for a refund to store credit or exchange. If a return is refunded to store credit, this cannot be reversed. Store credit never expires and can be used on any future AMO purchase.
All returns for refund within the US will be subject to a $10 restocking fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges.
We accept unworn items in their original packaging with tags attached. We reserve the right to refuse any return if the merchandise is found to be damaged, missing, or shows signs of wear.
Sale items marked FINAL SALE cannot be returned. Sale items not marked with FINAL SALE are eligible for return. Please check the product page of the item to determine eligibility.
Please note that on Instagram shop, final sale information about items which are not eligible for returns or refunds can be found under the Shipping & Returns tab on the product page. Items listed with the note "Returns not accepted for this item" are considered final sale and are non-refundable.
Please allow up to 3 to 5 business days for the refund to be processed after the return is received. A notification email will be sent to the email used to place the order after the return is processed. You will see your refund within 1-2 billing cycles, depending on your bank or financial institution.
International Returns
Customers returning items from international locations are responsible for all return shipping costs, including any duties, taxes, or shipping fees associated with the return. Please use our return portal here to authorize your return to ensure it falls within our policy guidelines. We recommend using a trackable and insured shipping method to ensure the safe and timely arrival of your return. Please include your return authorization details within the package for processing.
Once received, please allow up to 3 business days for the refund to be processed. A notification email will be sent after the return is processed. You will see your refund within 1-2 billing cycles, depending on your bank or financial institution.
Exchanges
If you'd like to exchange for a new size, please use our return portal here and select the style you would like to exchange. You can then choose a new size and return your item with the pre-paid return label. Once your return is in transit, we will ship you your new size.
*Please note, international orders are not eligible for exchanges.
Gift Cards
If a store credit code or gift card was used on your purchase, the original gift card used will be reloaded when returning items for a refund. If both a gift card and another form of payment were used in the initial order, priority will be given to the gift card when refunds are being processed. The gift card will be reloaded first, and any remaining refund balance afterword will then go back to the other form of payment used. Gift cards are non-refundable.Â
Questions?
We're happy to help! If you have any questions about the status of your return, please contact us at hello@amodenim.com
