SHIPPING
Do you insure orders?
All orders that have purchased Order Protection at checkout will be insured. If your order is damaged, lost, stolen, or if you have received the wrong item, you can file a claim through our portal here. Please note, AMO Denim is not liable for missing, stolen, or damaged shipments on orders where customers have purchased Order Protection.
We ask that claims be filed within 5 days of being marked as delivered to ensure a quick and accurate response. If you have any further questions, please feel free to contact our Customer Experience team at hello@amodenim.com.
SALE
Can I return sale items?
Sale items marked FINAL SALE cannot be returned. Sale items not marked with FINAL SALE are eligible for return. Please check the product page of the item to determine eligibility.
Can I return an item marked Final Sale?
Final Sale items cannot be returned. Please check the product page of the item when making your purchase and reach out to hello@amodenim.com if you have any questions regarding sizing or return eligibility.
Do you offer price adjustments during promotions?
We do not offer any price adjustments on previous orders during a special promotion, such as a flash sale or holiday promotions (Black Friday, Cyber Monday, etc).
An item I bought is now on sale, will you match the new price?
We are unable to offer a price adjustment if the item was originally purchased on sale or during a special promotion, or if the item is no longer in stock.
However, if you purchased the item at full price, and it is marked on sale within 7 days of your original order, a price adjustment will be granted. Please note: adjusting the price will make the item Final Sale.
Can I use more than one discount code?
Discount codes cannot be combined with other discounts, offers, or promotions, or applied to past orders.
Why isn't my discount working on sale styles?
Discount codes can only be applied to full-priced styles unless otherwise stated.
Can I change or cancel my order?
Due to high order volume and a small team, we’re unable to make any changes to orders during a sale period. Please check your details carefully before placing your order.
RETURNS
How do I process a domestic return?
Please go to https://amo-denim.loopreturns.com to start your return process and receive a pre-paid return label.
How do I process a international return?
Customers returning items from international locations are responsible for all return shipping costs, including any duties, taxes, or shipping fees associated with the return. Please use our return portal HERE to authorize your return to ensure it falls within our policy guidelines. We recommend using a trackable and insured shipping method to ensure the safe and timely arrival of your return. Please include your return authorization details within the package for processing.
I received a damaged or incorrect item, what do I do?
If you receive a damaged or incorrect order, please reach out to hello@amodenim.com as soon as possible.
Is return shipping free?
For domestic orders, yes! Once you authorize your return here, a return label will be emailed to you to print off and affix to your return package.
If the item is final sale, it cannot be returned.
Can I exchange an item for a different size?
If you'd like to exchange for a new size, please go to https://amo-denim.loopreturns.com, and select the item you would like to exchange. You can then choose a new size and return your item with the pre-paid return label. Once your return is in transit, we will ship you your new size.
What's your return policy?
You can view our return policy here.
Can my gift card be refunded?
No, all gift cards are non-refundable after purchase.
INTERNATIONAL ORDERS
Do you ship internationally?
Yes. Our International shipping is a flat rate of $45. At this time we do not offer expedited international shipping.
Who pays for duties and taxes on an international order?
If you are shopping from another country, you will need to pay for all duties, taxes and fees on delivery if applicable. We can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable on returns for orders shipped internationally.
How are duties and taxes calculated?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. We have no control over this, we take payment for only the shipping fee at check out. Any other fees associated with the order will be the responsibility of the customer. These costs cannot be predicted and are outside of our control.