FAQs

SALE

Can I return sale items?

Sale items marked FINAL SALE cannot be returned. Sale items not marked with FINAL SALE are eligible for return. Please check the product page of the item to determine eligibility.

Can I return an item marked Final Sale?
Final Sale items cannot be returned. Please check the product page of the item when making your purchase and reach out to hello@amodenim.com if you have any questions regarding sizing or return eligibility.

Do you offer price adjustments during promotions?

We do not offer any price adjustments on previous orders during a special promotion, such as a flash sale or holiday promotions (Black Friday, Cyber Monday, etc).

An item I bought is now on sale, will you match the new price?

We are unable to offer a price adjustment if the item was originally purchased on sale or during a special promotion, or if the item is no longer in stock.

However, if you purchased the item at full price, and it is marked on sale within 7 days of your original order, a price adjustment will be granted. Please note: adjusting the price will make the item Final Sale.

Can I use more than one discount code?

Discount codes cannot be combined with other discounts, offers, or promotions, or applied to past orders.

Why isn't my discount working on sale styles?

Discount codes can only be applied to full-priced styles unless otherwise stated.

Can I change or cancel my order?
Due to high order volume and a small team, we’re unable to make any changes to orders during a sale period. Please check your details carefully before placing your order.

RETURNS

How do I process a return? 

Please go to https://amo-denim.loopreturns.com to start your return process and receive a pre-paid return label.

I received a damaged or incorrect item, what do I do?

If you receive a damaged or incorrect order, please reach out to hello@amodenim.com as soon as possible.

Is return shipping free?

Yes! Once you authorize your return  here, a return label will be emailed to you to print off and affix to your return package.

If the item is final sale, it cannot be returned.

Can I exchange an item for a different size?

If you'd like to exchange for a new size, please go to https://amo-denim.loopreturns.com, and select the item you would like to exchange. You can then choose a new size and return your item with the pre-paid return label. Once your return is in transit, we will ship you your new size.

What's your return policy?

You can view our return policy here.

Can my gift card be refunded?

No, all gift cards are non-refundable after purchase.

What is EcoCart?

EcoCart employs a unique algorithm that calculates the real-time carbon footprint of each order. It takes into account factors such as product type, shipping distance, and package weight. That amount is then directed towards carbon offsetting projects, actively working to reduce carbon levels in the atmosphere.
As a part of our commitment to sustainability, we partnered with EcoCart, giving you the option to make your order carbon neutral at checkout.

If I make a return, can the EcoCart fee be refunded?

Please note EcoCart's carbon neutral option is a nonrefundable addition to your order.

INTERNATIONAL ORDERS

Do you ship internationally?

Yes. Our International shipping is a flat rate of $45. At this time we do not offer expedited international shipping.

Who pays for duties and taxes on an international order?

If you are shopping from another country, you will need to pay for all duties, taxes and fees on delivery if applicable. We can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable on returns for orders shipped internationally.

How are duties and taxes calculated?

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. We have no control over this, we take payment for only the shipping fee at check out. Any other fees associated with the order will be the responsibility of the customer. These costs cannot be predicted and are outside of our control.